Exceptional strategies begin with unparalleled industry knowledge.

Caledonian’s philosophy is founded on the belief that exceptional strategies begin with unparalleled industry knowledge, and require flawless execution and customer service.

Reputation
Professionals are the foundation of Caledonian’s sterling reputation, who are built on:

• Integrity
• Proactive industry leadership
• Unparalleled market relationships
• Long-term partnerships with clients
• Comprehensive approach to risk management
• Total commitment to clients’ success

Innovation
In an industry often accused of doing “business as usual,” Caledonian consistently stands out as a leader in creating and implementing solutions to clients’ continually evolving risk management and insurance needs.

Recognizing that each operation is unique, Caledonian conducts thorough analyses to develop a customized insurance and risk management program to meet the exacting requirements of each client. The objective is to design the most comprehensive insurance and risk management program at the most competitive price.

Execution
Caledonian is committed to delivering on its promises and exceeding clients’ expectations. A four-phase approach keeps a tight focus on your critical concerns:

• Identifying and developing goals
• Planning a course of action
• Implementing the strategy
• Monitoring progress and communicating frequently with clients

Service
Caledonian is committed to providing the highest level of client service, and delivers on this commitment by providing:

• 24/7 Personal Service—Caledonian representatives are available 24 hours a day, 7 days a week to address your needs.
• Market Intelligence—Staying apprised of market conditions and changes will assure your questions can be answered with clarity.
• Claims Management—Caledonian professionals play an active role in managing the progress of each claim in order to ensure timely and accurate settlement.
• Contract Reviews—Caledonian frequently reviews clients’ insurance and indemnification provisions to ensure that your specific insurance coverages are in line with your contractual obligations.

Partnerships
Forward planning in risk management and insurance is a vital component of your organization’s resilience and ongoing development. Caledonian acts as an extension of their clients’ operational teams, serving as a resource to advise on and address ongoing risk management, fiscal concerns and insurance challenges. Building trust is imperative in the relationship-driven aviation insurance marketplace. Not only does Caledonian build long-term partnerships with their clients, they also cultivate partnerships between clients and their insurance companies.

Results
The results speak for themselves:

• Client Retention Ratio consistently over 97%
• Continual fulfillment of clients’ expectations and goals
• Annually exceed Caledonian’s Strategic, Operational, Reporting and Compliance objectives
• Company growth since 1988 averages more than 10% annually.
• Employee Turnover of less than 1%